If you have trouble connecting to the chat service we encourage you to call the National Suicide Prevention Lifeline at 1-800-273-TALK (8255).The confidentiality and security of chats are ensured through the Lifeline chat software provider, which uses the same encryption and data protection standards required by major financial institutions to transact business with each other.If you need immediate help when you are placed in our queue, please call our hotline 800-273-8255 or go to your nearest emergency room.
The chat counselor will work with you to create a safety plan if necessary. If all chat counselors are busy assisting other visitors, you will be asked to try the chat again in a half hour.
All of your communications are securely encrypted from your computer to ours.
If a user is reported to Facebook for posting suicidal content, the content is reviewed by the Facebook Safety Team.
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Crisis Chat has also provided essential emotional support and crisis intervention services to millions of people who are depressed, despairing or thinking about suicide.